Last updated: 27 October 2026 · VELORA early-access platform
1. Current payment status
VELORA does not currently sell paid website AI memberships. Displayed monthly amounts are proposed pricing, and the Billing Lab operates in Razorpay Test Mode only. Test transactions are simulated and do not create real charges; there is nothing to refund for a simulated test payment.
2. Ending an early-access pilot
To ask us to deactivate a pilot agent or delete related installation information, open Contact Support, select Website AI installation, and include the business name and agent. A pilot can also stop automatically when its expiry or response allowance is reached. Ending a pilot incurs no VELORA membership fee.
3. Future cancellation process
When paid self-service subscriptions are introduced, customers will be told how to cancel before agreeing to recurring charges. Our commercial launch checklist requires a way for the authenticated customer to cancel future renewals and view the subscription's status. Until that feature works and is tested, public recurring checkout will remain unavailable.
4. Future refund requests
Specific commercial refund eligibility and any applicable billing-period treatment have not yet been finalized. Before accepting a live payment, VELORA will publish clear refund rules and explain any exceptions required by applicable law. If you believe you were charged in error or have a payment dispute, use Contact Support with the transaction date and a non-sensitive payment reference. Never include card details or passwords.
5. Service failures and legal rights
Any future refund policy will respect mandatory consumer rights and payment-provider dispute processes. This page is not a promise that a particular future charge will be refundable or non-refundable; binding paid terms must be displayed at checkout before purchase.